ECOMERX S.A. de C.V., commercially known as FOUR-SUPPORT, with address at Colonia Vallarta San Jorge, C.P. 44690, Guadalajara, Jalisco, is responsible for the use and protection of your personal data.

PRIMARY PURPOSES

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request:

•Responding to messages from the contact form
• Providing any requested service
• Shipping products purchased in this online store


SECONDARY PURPOSES

Additionally, we will use your personal information for the following secondary purposes, which are not necessary for the requested service, but which allow us to provide you with better service:


• Marketing or advertising


PERSONAL DATA COLLECTED

For the purposes indicated in this privacy notice, we may collect your identification and contact information.


ARCO RIGHTS

You have the right to know what personal data we hold about you, what we use it for, and the conditions of its use (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases when you believe it is not being used appropriately (Cancellation); and to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of your ARCO rights, you must submit the corresponding request to contacto@four-support.com. Your request will be answered within a maximum of 15 business days.


DATA COLLECTED BY THE WEBSITE

Our website automatically collects the following data:


• Identifiers, username, and session passwords
• User’s preferred language
• User’s region
• User’s browser type
• User’s operating system type
• Date and time of the start and end of a user session

Content generated using artificial intelligence tools

Four Support informs users that some of the content available on this website may be created or assisted by the use of artificial intelligence (AI) tools. This includes, but is not limited to, informational texts, educational materials, product descriptions, blog posts, illustrative images, and other visual or audiovisual resources related to orthopedic products and preventive health topics.

The use of artificial intelligence technologies aims to improve the user experience, optimize information presentation, and offer educational or illustrative content on ergonomics, physiotherapy, injury prevention, and the correct use of orthopedic products.

Four Support reviews, monitors, and validates AI-generated or AI-assisted content before publication, striving to maintain its accuracy, relevance, and truthfulness. However, due to the nature of these tools, the content may contain errors, omissions, or interpretations that do not fully reflect the professional opinion of the human specialists.

AI-generated content should not be considered a diagnosis, treatment, or personalized medical recommendation. Its function is solely to inform and support the user.

Four Support guarantees that personal data collected through forms, purchases, subscriptions, or any other means on the site is not shared, processed, or used by external artificial intelligence systems, nor is it used to train or feed automated algorithms.

All personal data is processed in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations, and other applicable regulations.


Four Support may update this section of the Privacy Notice if it implements new technologies, tools, or processes related to the use of artificial intelligence. Such modifications will be made public through this same medium to ensure transparency and the protection of the rights of personal data owners.

CONTACT

For more information about this privacy notice, you can contact us at:


Email: contacto@four-support.com
Website: www.four-support.com


Last updated: Abril 04, 2026